Privacy Policy wo88 — Your Personal Data Protection

Wo88 ("we", "the platform") is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy clearly explains how we handle your personal data — from how it is collected and how it is used, to who it may be shared with and how you can control your own information.

This document applies to all users of the wo88 platform, including website visitors, registered players, and anyone who interacts with wo88's services via our website, mobile app, or official communication channels.

Wo88 adheres to the data protection principles set out in Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect data that is genuinely necessary to provide you with the best service, and we will not use your data beyond the purposes stated in this policy without first obtaining your consent.

Wo88 collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect:

Account Registration Data:

• Full name as stated on your official identification document
• Email address and mobile number
• Date of birth for age verification (18 years and above)
• Identity card number (MyKad) or passport number for the KYC process
• Current residential address

Financial Data:

• Bank account or e-wallet details for deposit and withdrawal processing
• Deposit and withdrawal transaction records
• Credit or debit card information where applicable (stored in encrypted format)

Platform Usage Data:

• Records of gameplay, betting, and activity on the platform
• IP address, device type, and web browser information
• General location data (country/region) for eligibility verification
• Login timestamps and account activity logs

Communication Data:

• Records of conversations with the wo88 customer support team
• Feedback and complaints you submit to us
• Responses to surveys or promotions you participated in

The personal data we collect is used solely for the following legitimate and stated purposes:

• Account Management: Creating, verifying, and managing your player account on the wo88 platform.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions associated with your account.
• Identity Verification (KYC): Meeting legal compliance requirements by verifying your identity before withdrawals are approved.
• Service Communications: Sending important account-related notifications such as deposit confirmations, withdrawal approvals, and security updates.
• Customer Support: Providing assistance and resolving any issues you report to our support team.
• Platform Security: Detecting and preventing fraud, money laundering, and any suspicious activity on the platform.
• Service Improvement: Analysing usage patterns to improve the gaming experience and wo88 platform services.
• Marketing Communications: Sending information about promotions, bonuses, and the latest offers — only if you have opted in to receive them.

Wo88 will not use your data for any purpose other than those stated above without notifying you in advance and, where necessary, obtaining your explicit consent.

Wo88 understands that your personal data is sensitive. We only share your data with third parties under the following limited circumstances:

• Payment Service Providers: Transaction information is shared with trusted payment providers to securely process your deposits and withdrawals.
• Identity Verification Services: KYC documents are shared with accredited identity verification service providers to meet anti-money laundering (AML) compliance requirements.
• Game Providers: Basic account information is shared with wo88-licensed game providers solely to grant you access to their games.
• Authorities: wo88 will disclose required information to law enforcement agencies or regulatory bodies if mandated by a court order or applicable law.
• Fraud Prevention: Limited information may be shared with an integrated fraud prevention network to protect platform integrity and the safety of all players.

In all data sharing arrangements, wo88 ensures that the relevant third parties are bound by strict confidentiality obligations and use the data solely for the specified purposes.

Protecting your personal data is a top priority at wo88. We implement a range of robust technical and organisational security measures to prevent unauthorised access, loss, or misuse of your data:

• Data Encryption in Transit: All communications between your device and wo88's servers are secured with 256-bit TLS/SSL protocols.
• Data Encryption at Rest: Sensitive data such as financial information and KYC documents are stored in encrypted format using industry-standard encryption algorithms.
• Internal Access Controls: Access to players' personal data is granted only to wo88 staff with a legitimate operational need, based on the principle of least privilege.
• 24/7 Security Monitoring: Our security monitoring system operates around the clock to detect and respond to any cyber threats or intrusion attempts.
• Regular Security Audits: wo88 conducts regular security audits and penetration testing to ensure our systems remain up to date and secure.
• Staff Training: All wo88 staff undergo regular data protection training to ensure they understand and comply with our privacy policy.

While we take all reasonable measures to protect your data, no security system is completely infallible. In the event of a data breach that materially affects you, we will notify you within a reasonable period as required by law.

Wo88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymised data on platform usage to help us identify issues and improve our services.
• Preference Cookies: Saving your preference settings such as language and interface display so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Used to understand aggregate usage patterns for the purpose of improving wo88's products and services.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the wo88 platform. Third-party cookies that may be present on our platform are subject to the respective providers' privacy policies.

As a wo88 player, you have the following rights regarding your personal data that we hold:

To submit any request related to your personal data rights, please contact the wo88 customer support team via live chat, available 24 hours a day. We will process your request within 30 business days.

Wo88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we retain certain data for defined periods to meet legal and regulatory requirements:

• Financial & Transaction Records: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysia's financial legislation requirements.
• KYC Documents: Retained for 5 years after the business relationship ends, in accordance with the Anti-Money Laundering Act requirements.
• Communication Logs: Customer support chat records are retained for 2 years for reference and dispute resolution purposes.
• Platform Usage Data: Retained for 1 year after the date of last activity for security analysis and service improvement.

Once the defined retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to you.

In operating the wo88 platform, your personal data may be transferred to and stored on servers located outside Malaysia. This occurs in the following situations:

• Use of global cloud computing infrastructure to ensure platform reliability and performance.
• Data sharing with international service providers for payment processing and identity verification.
• Partnerships with international game providers operating across multiple jurisdictions.

In all cases of cross-border data transfer, wo88 ensures that a level of data protection equivalent to or higher than that required under Malaysia's PDPA is maintained. We only engage service providers that comply with internationally recognised data protection standards.

Wo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, the latest legal requirements, or new platform features. Any amendments will take effect immediately upon being published on the wo88 website.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the wo88 platform for a minimum period of 14 days.
• Sending a notification to your registered email address for amendments that significantly affect your privacy rights.

It is your responsibility to review this Privacy Policy periodically. Continued use of the wo88 platform after any amendments are posted will be deemed your acceptance of the updated policy. If you do not agree with any amendments, you should stop using the platform and may close your account.

For any inquiries, concerns, or complaints regarding your data privacy on the wo88 platform, please contact our Data Protection Officer through the available customer support channels. We are committed to addressing every inquiry seriously and within a reasonable timeframe.